Frequently Asked Questions

FAQ’s: Frequently Asked Questions (FAQs)
3 Diamond Solutions, LLC – Disabled Veteran–Owned • Minority-Owned • SBA-Registered

General Contractor & Construction
Q: What services do you offer?
We provide a full range of construction, roofing, renovation, and general contracting services, including commercial, retail, insurance restoration, and residential projects. Our work covers everything from new builds and large-scale remodels to emergency repairs and storm damage recovery.

Roofing
Q: Do you install and repair roofs?
Yes. We offer professional roof installation, replacement, and repair for a variety of systems including asphalt shingles, metal roofing, TPO, EPDM, tile, and slate.

Q: How long does a roof replacement take?
Most roof replacements can be completed within 1–3 days for residential projects and within a few days to a few weeks for commercial projects, depending on size, complexity, and weather.

Q: What roofing materials do you work with?
We work with asphalt shingles, metal, tile, slate, TPO, EPDM, and other flat or pitched roofing systems to meet your property’s needs.

Q: Do you offer warranties?
Yes. We provide manufacturer warranties on materials and a workmanship warranty as outlined in your project contract.

Insurance Work
Q: Can you help with my insurance claim?
Yes. We work closely with insurance adjusters to document damage, prepare estimates, and ensure repairs meet the scope approved by your insurer.

Q: What if my insurance company denies part of the claim?
We can assist with supplemental documentation, photographs, and additional estimates to help you get the coverage you’re entitled to under your policy.

Commercial & Retail
Q: Do you work in occupied spaces?
Yes. We coordinate closely with property managers and business owners to complete work with minimal disruption to operations.

Q: Can you meet strict project deadlines?
Yes. We understand that time is critical for businesses, and we work diligently to meet agreed timelines.

Q: Do you ensure code compliance?
Absolutely. All of our work complies with applicable building codes, safety regulations, and industry standards.

Unforeseen Circumstances & Estimate Changes
Q: Why might my estimate change after work starts?
Once work begins, we may uncover hidden issues such as structural damage, code violations, or material deterioration. These may require additional work or materials to ensure the project is completed correctly.

Q: How will I be notified?
We will communicate immediately, provide documentation (such as photos), and issue a written change order for your approval before continuing.

Q: How can I prepare?
We recommend setting aside 10–20% of your total project budget for contingencies to cover unexpected conditions.


*credit cards have a 3.3% charge
**personal checks can be accepted for deposit only.