Customer Rights & Responsibilities

Customer Rights & Responsibilities
Last Updated: 08/14/2025

At 3 Diamond Solutions, LLC, we believe in transparency, communication, and mutual respect. This page outlines what our customers can expect from us and what we ask of them to ensure a smooth and successful project.

Customer Rights
As our customer, you have the right to:

Clear Communication

Receive timely updates on your project status.

Have your questions answered in plain, straightforward language.

Accurate Estimates

Receive a written estimate before work begins, including labor, materials, and any anticipated costs.

Be notified if additional work is needed or if the scope changes.

Professional Workmanship

Expect all work to be completed in a professional manner, using quality materials and industry best practices.

Benefit from warranties as outlined in your project agreement.

Safety & Compliance

Trust that all work will comply with applicable building codes, permit requirements, and safety regulations.

Respect for Your Property

Have your home or business treated with care, with efforts made to protect landscaping, furnishings, and surroundings.

Expect cleanup of the job site at the end of each workday.

Customer Responsibilities
To help us serve you efficiently, we ask that you:

Provide Accurate Information

Share all relevant details about the project location, existing conditions, and any known issues.

Approve Documents Promptly

Review and sign estimates, contracts, and change orders quickly to avoid delays.

Ensure Access to the Work Area

Provide clear access to the project site during agreed work hours.

Secure pets, valuables, and any sensitive areas not part of the project.

Communicate Changes Quickly

Let us know immediately if you’d like to adjust the scope of work, materials, or schedule.

Fulfill Payment Obligations

Pay according to the agreed terms in your contract.

Understand that late payments may result in project delays or additional charges.

Working Together for Success
We view every project as a partnership. By respecting each other’s time, commitments, and responsibilities, we can ensure that your roofing, construction, or restoration project is completed on time, within budget, and to the highest standard.

Thank you for choosing 3 Diamond Solutions, LLC — where integrity, craftsmanship, and customer care come first.